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HELP & FREQUENTLY ASKED QUESTIONS (FAQ)
  • Technical/Internet Related Questions

  • PRODUCT/SERVICES OVERVIEW

    What kinds of capabilities does Arrowsight offer?

    Arrowsight offers the following capabilities:
    • Live Video Monitoring - Monitor operations and facilities from any location with Internet access, saving valuable time and resources.

    • Recorded and Archived Video – Live video recording on a continuous, 24/7 basis and automatic video storage for up to 30 days locally (based on certain parameters). Archived video is easily searchable by camera name, date, and time.

    • Unique Management Tools – Permits Power Users to designate multiple users (Power and User) and to assign them login times and camera accessibility. For example, a manager may have access to all cameras for a specific location, while an assistant manager may have access to only a few of those cameras and for a limited period of time.

    • Drill Down - - Users can pull back hours of video that can be narrowed down to a few minutes or seconds of relevant video with just a few clicks. Drill downs is especially helpful when bandwidth is a concern.

    What level of security (encryption) does the Arrowsight service offer?

    Security is Arrowsight’s number one priority. An encrypted authentication process requires usernames and passwords.

    Can I control access for certain users?

    Yes. Our hierarchical user structure allows a Power User to control when users can log on to your site and which cameras they can access.

    If I have multiple locations, do I need to log in to each location separately?

    No. Arrowsight gives you the flexibility to access each location using a single username and password.
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    GETTING STARTED

    Do I need to install special software from multiple vendors?

    No. The only software you need comes from Arrowsight, and is installed on the PCs where you wish to view the video.

    Is there a minimum bandwidth required?

    There is no minimum bandwidth requirement for viewing video remotely. In other words, you can view video from any computer with Internet access using a standard phone, ISDN, cable, DSL, or broadband connection.

    What kind of Web browser do I need?

    Arrowsight supports Internet Explorer versions 6.0 and higher, running on Windows XP or Windows Vista.

    Can I use wireless cameras?

    Yes, wireless cameras can be used with Arrowsight, by connecting the wireless receiver to your DVR.

    How will I be notified of my username and password?

    You will receive an e-mail with an encrypted username and password and a link to a site that will allow you to personalize your login information.

    What if I don’t have an e-mail address?

    Ask the individual within your organization that set up your account. Your username and password should have been sent to them.
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    INTERNET CONNECTIVITY

    How does my Internet connection speed impact my remote viewing experience?

    There are two Internet connections that must be established in order for Arrowsight’s video to be viewed remotely. The first connection connects the cameras to the Internet and the second connection connects the remote viewer to the Internet.

    The remote viewer is not limited to high-speed connections to the Internet; however, the connection speed directly impacts the remote viewing experience. A dial-up modem connection (<56K) will result in a “jerkier” image and increase the download times for Saved Video. Higher speed connections available with DSL provide for “smoother” video motion and faster Saved Video download times.

    What if the Internet goes down – do I lose my stored video?

    No. Your stored video is hosted on your local DVR and therefore is not dependent on your Internet connection.

    Does Arrowsight guarantee uptime and availability?

    Arrowsight cannot guarantee uptime and availability of the Internet nor of the Internet Service Providers (ISP) connection to the Internet. Arrowsight’s recording capability is, however, unaffected by Internet/ISP outages and continues to record video images even when a remote user cannot gain Internet connection.
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